Facebook disabled accounts_accounts not following Facebook Terms

Facebook Account Disabled: How I Recovered It

Some days ago, I was really irritated: I couldn’t access nor my Facebook account neither my Facebook pages. My Facebook account was disabled or blocked due to suspicious activity. Facebook told me that “suspicious activity has been detected on your Facebook account and it has been temporarily suspended as a security precaution”. So I was locked out of Facebook. When I try to log in I see a message saying my account is suspended. And when I went to Facebook.com/miApple.me, the URL of my personal page, it said “Content Unavailable.”. Read who I recovery my disabled Facebook account and, as a bonus, my lessons learned at the end of this post.

I searched the web for disabled, suspended and blocked Facebook accounts. And I’m not alone! Since September 2014, Facebook “real-name policy” is rolling out, hitting the right, but also the wrong people, like native Indians and others. The official Facebook statement “Keeping Facebook activity authentic” by Matt Jones, Site Integrity Engineer, tries to explain the whole story. Up to the date when Facebook disabled my account, I got the opinion that Facebook is, in principle, on the right way. But there’s one important point: It is not only the right way what counts, but also HOW you’re going that way. And in that point, Facebook is failing completely.

Submitting an appeal

At the end I found a Facebook’s help page “Disabled Accounts“. Facebook tells you some reasons for disabling an account:

“We disable Facebook accounts that don’t follow the Facebook Terms. Some violations include:

  • Continued prohibited behavior after receiving a warning or multiple warnings from Facebook
  • Unsolicited contact with others for the purpose of harassment, advertising, promoting, dating or other inappropriate conduct
  • Use of a fake Name
  • Impersonation of a person or entity, or other misrepresentation of identity
  • Posting content that doesn’t follow the Facebook Terms

Please review the Facebook Statement of Rights and Responsibilities to learn more about our policies. If you think your account was disabled by mistake you can submit an Appeal.”

Facebook account disabled_submit an appeal

Facebook account disabled_submit an appeal

I’ve nor never ever received any warnings, neither done one of the other things. I was still confused. And further more, Facebook says on that help page:

“To regain access to your account, follow the instructions you see when you try to log in. For more information about what’s allowed on Facebook, please review the Facebook Community Standards.”

OK, I thought, go ahead. I followed the instructions and Facebook wanted to verify my name. I was puzzled because Facebook officially allows nick names (for Details see “What other names are allowed on Facebook?“). And I got one: Gee Are stands for the first letters of my two first names: “G. R.”. It’s like A Jay (A. J.)….

Verifying your identity

“Before we can review your account, please fill out the form below to help us verify your identity. Please attach a copy of your ID(s). Learn more about why we require ID verification and what types of ID we’ll accept below.”

Let’s go to the next chapter. I scanned my ID and uploaded it to Facebook. That’s illegal in Germany. You aren’t allowed to make any copies of your German ID. Hence, Facebook forces me to break the law. Okay, Facebook states why they Need my ID and that they will delete the copy after verifying my identity:

“We require everyone using Facebook to use their authentic name and birthday. This way, you always know who you’re connecting with. In order to confirm that you’re using your authentic name on Facebook, we need you to provide a copy of your ID. Please keep in mind that we’ll permanently delete this document after we resolve your issue.”

…and Facebook is telling you what names are allowed:

“Facebook is a community where people use their authentic identities. We require people to provide the name they use in real life; that way, you always know who you’re connecting with. This helps keep our community safe.

Please refrain from adding any of these to your name:

  • Symbols, numbers, unusual capitalization, repeating characters or punctuation.
  • Characters from multiple languages.
  • Titles of any kind (ex: professional, religious).
  • Words, phrases or nicknames in place of a middle name.
  • Offensive or suggestive words of any kind.

Other things to keep in mind:

  • The name you use should be your authentic identity; as your friends call you in real life and as our acceptable identification forms would show.
  • Nicknames can be used as a first or middle name if they’re a variation of your authentic name (like Bob instead of Robert).
  • You can also list an additional name on your account (ex: maiden name, nickname, professional name).
  • Profiles are for individual use only. We offer Pages for professional personas, organizations and businesses.
  • Pretending to be anything or anyone isn’t allowed.

If your authentic name isn’t listed on your account, please change your name. If you’re unable to change it, learn more.”

I must apologize. There are many different ways to confirm your identity. Find the complete list of types of IDs Facebook accepts in the following. That’s really nice from Facebook… 😉

“You can confirm your identity in 1 of 3 ways. When submitting documentation, please cover up any personal information we don’t need to verify your identity (ex: credit card number, Social Security number). We encrypt people’s connections to Facebook by default, including IDs you send to us. We delete your ID information after verification is complete.

Option 1

We will accept any government-issued ID that contains your name and date of birth. Examples include:

  • Birth certificate
  • Driver’s license
  • Passport
  • Marriage certificate
  • Official name change paperwork
  • Personal or vehicle insurance Card
  • Non-driver’s government ID (ex: disability, SNAP card, national ID Card)
  • Green card, residence permit or immigration papers
  • Tribal identification or status Card
  • Voter ID card

Option 2

You can provide two different forms of ID from the following list (ex: a bank statement and a library card, but not two bank statements). The names on your IDs must match each other, and one of the IDs must include a photo or date of birth that matches the information on your profile.

Below are some examples of IDs we’ll accept:

  • Bank Statement
  • Bus card
  • Check
  • Credit Card
  • Employment verification
  • Library Card
  • Mail
  • Magazine subscription stub
  • Medical record
  • Membership ID (ex: pension card, union membership, work ID, professional ID)
  • Paycheck stub
  • Permit
  • School Card
  • School record
  • Social Security Card
  • Utility bill
  • Yearbook photo (actual scan or photograph of the page in your yearbook)

Option 3

If you don’t have an ID that shows your authentic name as well as your photo or date of birth, you can provide two forms of ID from Option 2 above, and then provide a government ID that includes a date of birth or photo that matches the information on your profile. We won’t add the name or other information from the government ID to your account.”

Wait and see

I’ve been waiting for 48 hours to get a response from Facebook (some others are reporting 24 hours). In the meantime while trying to log in, I got the following message:

“We’ll take look at the document you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.”

Facebook account disabled_message after submitting an appeal

Facebook account disabled_message after submitting an appeal

Going through the entire process led to the result that my official (Facebook) name is no longer “Gee Are Pabst”, but “GR Pabst”. Facebook asked my if I can accept it. After two days of struggling I frustratedly said “Yes”…

Lessons learned:

  1. Have someone you trust, who is knowledgeable about social media and be an admin of your Facebook page(s), too!
  2. Be aware, that Facebook got all the force, not you!

Finally, I could recover my disabled Facebook account. The entire story demonstrated how mighty Facebook is, and, on the other side, how less powerful a single power is. @Facebook: Don’t forget who made you mighty! It were we, your users! 😉

Stay tuned! 😉

About 

Hi there,

my name is Gee Are, blogger and analyst. Blogging is my Passion! I’m the founder and owner of the two blogs called pabst.socialmedia and miapple.me - Tech.Blog.

My work experience as a blogger and analysist (Internet Intelligence, SEO and social media) is the basis of the services of pabst.socialmedia.

Find more about me.

36 replies
  1. Housam
    Housam says:

    hi, how are you Gee, actually i’ve been facing the same problem since the last year, they still saying the same message when i log-in to my account (We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.)

    can you please tell me how to recover it, thank you

    Reply
  2. Slava
    Slava says:

    me also… since one week. When i tryed to claim filling out the appropriate form “SUMBIT” doesnt work, as they say that account associated with E-mail is not disabled. So nothing to claim.

    Reply
  3. tanbeenbd
    tanbeenbd says:

    Dear Gee Are Pabst,

    I have submitted my document to facebook account. Its already 2 months pass there is no improvement and no answer from facebook. I am watching this message from last 2 months.

    “We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.”

    What can i do now? Please suggest me bro.

    Thank you

    Reply
      • Shady
        Shady says:

        I am watching this message when i tried to log in to my facebook account

        “We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation.”
        What can i do?, please help me

        Reply
  4. Rose
    Rose says:

    Hi Sir, I will try your suggestion. My personal account also disabled by Facebook since Feb. 12, 2016. I’ve been sending appeals but to no avail for them to enable. I red almost al the forums, but only a few who are lucky enough to get back of their account. Mine is still counting. I almost give up. I sent an email to them if they will not reactivate it, I ask them to send back all my photos and videos. It’s my kids journey/milestone, a family memories uploaded there but unluckily I wasn’t able to have a back up files.

    I hope through this blog Ican get back my account. I tried to use your tip how to enable the disabled account. For now I am waiting of Facebook reply. Crossing my fingers.

    Thank you for the blog, I will update you anytime soon.

    Regards,
    Rose (I am from Philippines, now based in Singapore)

    Reply
      • Rose
        Rose says:

        Thanks for the reply Sir. After I sent email to FB, they reply that they will not reenactivate my account. So sad. I just want to get back my photos and videos. I won’t insist them to enable only my photos and videos uploaded. They are heartless! I told them its my kids milestone and family memories. 💔💔💔💔💔

        Reply
  5. Ni U Ni
    Ni U Ni says:

    why do facebook show me “We’ll take a look at the documents you submitted and get back to you. If we need more help confirming your name, we’ll reach out for additional documentation” if I logged into my facebook account? How will I do to get my facebook account?

    Reply
    • Gee Are Pabst
      Gee Are Pabst says:

      Hi Ni U Ni,

      this means that Facebook is still checking your documents. you have to sit and wait until Facebook comes back to you. Sorry, there is nothing we can do about it.

      Cheers,
      Gee Are

      Reply
  6. Min Wai Khant
    Min Wai Khant says:

    Hi Gee Are ,
    I am do you advice so they show me . What should do ?
    “is email address does not belong to a disabled account
    This email address you entered does not belong to a disabled account. You may only appeal a disabled account from this contact form.”

    Reply
  7. more
    more says:

    I submitted copy of my id yesterday and since yesterday I have been waiting. I don’t even know what happened. Is there onother way we can contact Facebook

    Reply
  8. parvev
    parvev says:

    We’ll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we’ll contact you for additional documentation.

    help me

    Reply
  9. NopT
    NopT says:

    I have got the same problem issue,
    its almost 48 hrs. I have 3 business pages to manage, this problem occur during end of the month its time to spend. Somebody said I may be wait for a month or more.
    Its too bad.

    Thank you for usefully article
    Regard,
    NT

    Reply
  10. saaad
    saaad says:

    hello all,
    i m also stuck in trouble such as when i used to go login facebook page shows following message We’ll get in touch with you at the email address you provided after we’ve reviewed your ID. You will now be logged out of Facebook. how to retain my account back??

    Reply
  11. Mohamed
    Mohamed says:

    the same Message here

    We’ll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we’ll contact you for additional documentation.

    and I sent the ID any ideas ?

    Reply
  12. Jonas
    Jonas says:

    Hi Gee Are Pabst,

    I think I messed putting my ID because I’ve just put any pictures in my gallery. 🙁 You think it is possible Facebook send me an another request to send my proper ID?

    Hope you response.

    Thanks and best regards!

    Reply
  13. Robin
    Robin says:

    We’ll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we’ll contact you for additional documentation.

    please.help me to recover my account.i cannot do it.please,sir

    Reply
  14. Sohan
    Sohan says:

    How can i open my account
    We’ll take a look at the documents you submitted and get back to you. If we need more help with confirming your name, we’ll contact you for additional documentation.

    Reply
  15. Hysni Ndreu
    Hysni Ndreu says:

    I can’t access my facebook page, neither my facebook fanpage. It shows: “Thanks for your report. We’ll review the information you provided and get back to you soon.” Can you tell me please, what can I do? Thank you

    Reply

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